Guest Experience Concierge — Reservations & Hospitality

Puttery; Pittsburgh (Allegheny County); On-site; USD 19,000 - 30,000; Full time

Job summary

Puttery in the United States offers a modern entertainment venue that blends nightlife with tech-infused mini golf, cocktails, and chef-inspired menus. The Concierge serves as the first point of contact, greeting guests, sharing venue information, and managing reservations to ensure every guest feels seen and valued.

In this role you’ll anticipate guest needs, resolve concerns, and collaborate across departments to maintain Puttery’s standard of hospitality.

Qualifications

• Experience in guest service or hospitality is required.
• Strong communication and organizational skills are essential.
• Ability to thrive in a fast-paced environment with teamwork.

Responsibilities

• Greet guests warmly and offer personalized recommendations.
• Manage reservations, waitlists, and guest inquiries.
• Promote food, beverage, and entertainment options as a brand ambassador.
• Maintain awareness of guest activity and assist proactively.
• Collaborate with staff across departments to uphold hospitality standards.

Skills

Guest service

Communication

Organization

Multitasking

Teamwork

Problem solving

Education

High school diploma

Tools

Reservation system

POS systems

Job description

Puttery in the United States offers a modern entertainment venue that blends nightlife with tech-infused mini golf, cocktails, and chef-inspired menus. The Concierge serves as the first point of contact, greeting guests, sharing venue information, and managing reservations to ensure every guest feels seen and valued.

In this role you’ll anticipate guest needs, resolve concerns, and collaborate across departments to maintain Puttery’s standard of hospitality.