Concierge: Guest Experience & Reservations

Puttery; Charlotte (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Puttery, a modern entertainment venue in Charlotte, NC, seeks a Concierge to welcome guests, answer questions about dining, gaming, and events, and manage reservations with a focus on making every guest feel seen and valued.

The Concierge will coordinate with all departments to ensure smooth guest flow, handle inquiries, and promote venue offerings while upholding Puttery’s hospitality standards in a fast-paced environment. Evening and weekend shifts are required.

Qualifications

• Minimum one year of experience in concierge, guest service, or hospitality role.
• Familiarity with reservation or event management software preferred.

Responsibilities

• Greet and assist guests warmly, offering personalized recommendations and information about the venue
• Create a seamless arrival and departure experience for all guests
• Act as a brand ambassador by promoting food, beverage, and entertainment options
• Manage reservations, waitlists, and guest inquiries through the reservation system and phone line
• Maintain awareness of guest activity throughout the venue and proactively offer assistance
• Communicate clearly and courteously with guests and team members
• Support other team members and perform additional duties as requested by management

Skills

Customer service

Communication

Organization

Teamwork

Bilingual abilities a plus

Education

High school diploma or equivalent

Tools

Reservation system

Point-of-sale systems

Job description

Puttery, a modern entertainment venue in Charlotte, NC, seeks a Concierge to welcome guests, answer questions about dining, gaming, and events, and manage reservations with a focus on making every guest feel seen and valued.

The Concierge will coordinate with all departments to ensure smooth guest flow, handle inquiries, and promote venue offerings while upholding Puttery’s hospitality standards in a fast-paced environment. Evening and weekend shifts are required.