Guest Experience Concierge - Travel Perks

Marriott Vacations; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Suppo

Job summary

Marriott Vacations Worldwide is seeking a Guest Relations Coordinator in Myrtle Beach, SC to assist Owners and guests with experiences and events that create memorable vacations. You will communicate by phone before arrival, offer concierge-style services, provide information about amenities, and engage guests about stays and local attractions.

Successful candidates will greet guests, collaborate with colleagues professionally, and follow company policies.

Qualifications

• Customer-service oriented with strong communication skills.
• Ability to engage guests and understand needs.
• Excellent phone etiquette and professional communication.

Responsibilities

• Communicate with preview tour customers by phone before arrival.
• Offer concierge-style services to guests on promotional packages.
• Provide information about property amenities.
• Engage guests in conversation about stay, services, and local attractions.
• Identify guest needs and arrange fulfillment at arrival.
• Address service needs in a professional, timely manner.
• Welcome guests and interact with colleagues and guests professionally.
• Follow company policies and safety procedures.
• Be flexible to work weekends and holidays.

Skills

Concierge-style service

Phone communication

Guest interaction

Professional communication

Job description

Marriott Vacations Worldwide is seeking a Guest Relations Coordinator in Myrtle Beach, SC to assist Owners and guests with experiences and events that create memorable vacations. You will communicate by phone before arrival, offer concierge-style services, provide information about amenities, and engage guests about stays and local attractions.

Successful candidates will greet guests, collaborate with colleagues professionally, and follow company policies.