Guest Experience Concierge - Swim School Front Desk

Kings Swim Academy; San Mateo (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Tuition reimbursement

Referral bonus

Pay raises

Wellness program

Aflac insurance

Pet insurance discounts

401(k)

Paid sick leave

Job summary

Emler Swim School in San Mateo, CA is seeking a Front Desk Associate to welcome families and support lesson enrollments. You will be the friendly face guiding parents through registrations and helping kids feel excited as they enter.

This role offers paid training, a schedule including evenings and weekends, opportunities to cross-train as a swim instructor, and perks that support student families. You’ll join a energetic team dedicated to safety and joyful learning.

Qualifications

• Love greeting people with positive energy.
• Can chat easily with kids and parents.
• Stay organized even when busy.
• Enjoy teamwork and helping where needed.
• Dependable and ready to stick to a set schedule.
• Don't mind being active on your feet throughout your shift.

Responsibilities

• Greeting customers with a smile and helping them feel at home.
• Managing student enrollments, processing payments, and keeping things organized.
• Answering questions and supporting parents with lesson schedules and registrations.
• Learning our swim curriculum so you can confidently guide families through the process.
• Using creativity and empathy to solve customer challenges with a can-do attitude.
• Working a consistent schedule that includes evenings and weekends.

Skills

Friendly personality

People communication

Organizational skills

Team player

Reliable

Active on feet

Job description

Emler Swim School in San Mateo, CA is seeking a Front Desk Associate to welcome families and support lesson enrollments. You will be the friendly face guiding parents through registrations and helping kids feel excited as they enter.

This role offers paid training, a schedule including evenings and weekends, opportunities to cross-train as a swim instructor, and perks that support student families. You’ll join a energetic team dedicated to safety and joyful learning.