Guest Experience Concierge & Multi-Property Liaison

Inns of Aurora; Aurora; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K program

Employee discount across lodging and-d

Job summary

Inns of Aurora in New York is seeking a Guest Liaison to enhance the guest experience across multiple properties. This role reports to the Director of Rooms and requires a friendly demeanor, strong communication, and the ability to coordinate with housekeeping, maintenance, and front desk teams.

Responsibilities include greeting guests, inspecting houses, restocking supplies, assisting with check-in, managing luggage, and supporting transportation and on-site services.

Qualifications

• Experience in guest-facing roles or hospitality preferred.
• Strong verbal and written communication skills.
• Ability to work across departments to ensure guest satisfaction.

Responsibilities

• Welcome all guests to Aurora with a friendly disposition.
• Regular walk through of houses to provide guest support.
• Tidy common areas and manage guest needs.
• Check lighting and ambiance for guest comfort.
• Assist with check-in and front desk operations.
• Provide directions and planning information to guests.
• Assist with luggage and room orientation.
• Transport guests to resort locations when needed.

Skills

Guest service

Communication

Team coordination

Job description

$20-$22 depending on experience

INNS OF AURORA, LLC CORE VALUES:

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

• Courage

• Initiative

• Dependability

• Flexibility

• Integrity

• Judgment

• Respect for others

Position Purpose:

• The Guest Liaison role is dedicated to fulfilling various responsibilities aimed at enhancing the overall guest experience during their stay at the Inns of Aurora. This position reports to the Director of Rooms and works closely with several departments.

Responsibilities/Duties/Functions/Tasks:

• Welcome all guests to Aurora with a friendly disposition
• Regular walk through of houses to provide guest support
• Tidy common areas to include dishes and take out trash

• Check lighting, music and overall ambiance
• On-call for daily guest’s needs (tv not working, key broken, need ice, etc.)
• Elevator support when needed
• Restock daily house items in individual guest refrigerators AND common area pantries
• Place daily welcome cards and package items in guest rooms
• Deliver products and guest request items between properties
• Transport guests to resort locations on demand in our electric vehicles
• Maintain cleanliness, maintenance requirements, and charging of vehicle

• Assist with luggage to guest rooms and room orientation for guests
• Support check-in process at multiple properties and be fully cross trained in front desk operations
• Provide directions and planning information to guests
• Check condition and maintain cleanliness of watercraft and bicycles

• Lock and unlock boats daily, in season
• Lock and unlock bikes daily, in season
• Reset lawn furniture, ensure cleanliness and dry for guest use, in season
• Self-direct to support housekeeping and maintenance including, but not limited to outdoor dusting, window cleaning, snow removal, turn down service, or other auxiliary needs
• Light firepits or turn off firepits upon request
• Other duties as assigned

Have valid driver’s license and clean record

Will need to complete defensive driving

Must be able to lift 25 pounds regularly and 50 pounds occasionally

Must be able to navigate stairs and walk with purpose on uneven ground

Be flexible and easily adapt to changing needs and ability to prioritize those needs

Ability to communicate well

Flexibility with hourly schedules, including weekend, holiday and evening availabilities

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.