Guest Experience Concierge — Full-Time & PRN

Willow Valley Communities; Lancaster (Lancaster County); On-site; USD 21,000 - 22,000; Full time

Job summary

Willow Valley Communities is seeking a friendly Concierge Team Member for full-time and PRN roles at the Lakes Campus in Willow Street, PA. You will greet Residents and guests, answer calls, manage mail, and support daily operations in a welcoming, secure environment.

The role requires a high school diploma or GED and basic Microsoft Office skills; the package includes benefits, weekly pay, and opportunities within dining services.

Qualifications

• Experience using Microsoft Office.
• A high school diploma or GED and six months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Create a warm, inviting, professional, and safe environment for Residents and guests.
• Welcome visitors, provide information and directions, and connect guests with the appropriate personnel.
• Answer and direct incoming telephone calls, take messages, and assist callers efficiently and courteously.
• Facilitate communication using two-way radio systems with Team Members throughout the community.
• Stay informed about Willow Valley Communities resources, publications, and intranet updates.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Willow Valley Communities is seeking a friendly Concierge Team Member for full-time and PRN roles at the Lakes Campus in Willow Street, PA. You will greet Residents and guests, answer calls, manage mail, and support daily operations in a welcoming, secure environment.

The role requires a high school diploma or GED and basic Microsoft Office skills; the package includes benefits, weekly pay, and opportunities within dining services.