Concierge-Full Time

Willow Valley Communities; Lancaster (Lancaster County); On-site; USD 21,000 - 22,000; Full time

Job summary

Willow Valley Communities is seeking a friendly Concierge Team Member for full-time and PRN roles at the Lakes Campus in Willow Street, PA. You will greet Residents and guests, answer calls, manage mail, and support daily operations in a welcoming, secure environment.

The role requires a high school diploma or GED and basic Microsoft Office skills; the package includes benefits, weekly pay, and opportunities within dining services.

Qualifications

• Experience using Microsoft Office.
• A high school diploma or GED and six months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Create a warm, inviting, professional, and safe environment for Residents and guests.
• Welcome visitors, provide information and directions, and connect guests with the appropriate personnel.
• Answer and direct incoming telephone calls, take messages, and assist callers efficiently and courteously.
• Facilitate communication using two-way radio systems with Team Members throughout the community.
• Stay informed about Willow Valley Communities resources, publications, and intranet updates.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

Concierge Team Member-Full Time and PRN Opportunities!

Willow Valley Communities

The Lakes Campus | Willow Street, PA

Are you passionate about creating exceptional first impressions and helping others feel welcome? Willow Valley Communities (WVC) is seeking a friendly, professional Full-Time and PRN Concierge Team Member to serve as the welcoming face of our community.

In this role, you'll play a vital part in creating a warm, safe, and inviting environment for Residents and guests while supporting communication, administrative functions, and community operations. If you're organized, service-minded, and enjoy building meaningful connections, this could be the perfect opportunity to join our mission-driven team!

Why Join Willow Valley Communities?

Excellent Benefits Including Medical, Dental and Vision (positions 30+ hours/week)

Weekly Pay!

401k Package with Company Match

Great PTO Package

Tuition Reimbursement & Scholarship Opportunities

Team Member Events & Recognition Programs

Career Growth Opportunities Within Dining Services

And So Much More!

Wage

$15.00+ per hour, based on experience (Full Time and Part Time)

$15.50 per hour for PRN

What You'll Do

As a Concierge Team Member, you will:

• Create a warm, inviting, professional, and safe environment for Residents and guests.
• Welcome visitors, provide information and directions, and connect guests with the appropriate personnel.
• Answer and direct incoming telephone calls, take messages, and assist callers efficiently and courteously.
• Facilitate communication using two-way radio systems with Team Members throughout the community.
• Stay informed about Willow Valley Communities resources, publications, and intranet updates to assist Residents, guests, and callers.
• Ensure key boxes remain secure and key issuance procedures are properly followed.
• Support the Resident move-out process by accepting keys and processing associated documentation.
• Serve as backup support for emergency phone calls, Simplex system alarms, and emergency communications.
• Coordinate communication with the Manager on Duty, Maintenance Team Members, Team Leaders, and department representatives as needed.
• Process reservation requests, changes, and cancellations.
• Assist with transportation scheduling, reservations, and communication for WVC transportation services.
• Submit maintenance requests for WVC properties and Residents.
• Submit IT service requests for WVC computers and phones.
• Utilize Microsoft Office and learn additional software, databases, and web-based applications.
• Receive, sort, and distribute USPS and internal mail.
• Collect, sort, and notify Residents of package arrivals.
• Operate copiers and fax machines and ensure supplies are adequately stocked.
• Secure and maintain the safe, process service payments, and reconcile daily cash box receipts.
• Prepare memos, letters, schedules, correspondence, reports, and other requested documents.
• Follow established Concierge Desk procedures and daily operating practices.
• Perform a variety of clerical duties, including copying, scanning, faxing, and collating materials.

Qualifications

We're looking for candidates who have:

• Experience using Microsoft Office.
• A high school diploma or GED and six months of related experience and/or training, or an equivalent combination of education and experience.

Schedule Options

Full Time:

• Monday-Friday 8:00 AM - 4:00 PM

PRN:

• As needed, schedule varies

Location

Willow Street, PA

Make a Difference Every Day!

As a Concierge Team Member, you'll be more than just a point of contact. You'll be a trusted resource, a welcoming presence, and an important part of creating an outstanding experience for Residents, families, and guests. Join a team that values service, community, and making every interaction meaningful.

Willow Valley Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.