Guest Experience Concierge | Front Desk & Lobby

Travel + Leisure Global Support Services (Philippines) Inc.; Nashville (TN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with employer match

Paid time off

Job summary

Travel + Leisure Global Support Services (Philippines) Inc. is hiring a Universal Agent Ambassador in Nashville, TN. This role involves greeting guests, managing lobby activities, and ensuring exceptional customer service. Responsibilities include check-in/check-out procedures, concierge services, and handling guest inquiries promptly.

The ideal candidate will have a high school diploma and at least a year of customer service experience in a hospitality environment, alongside a strong commitment to guest satisfaction. A comprehensive benefits package is available.

Qualifications

• Minimum of one year of successful customer service experience in a hospitality/hotel environment.
• Vacation ownership experience preferred.

Responsibilities

• Greet guests and manage lobby traffic flow.
• Complete check‑out procedures and manage payments.
• Maintain high customer service and professionalism.
• Handle guest issues and follow up for satisfaction.
• Perform daily checklist functions at front desk.
• Clean and restock front desk area and amenities.
• Provide general concierge services to guests.
• Register guests and issue room keys following SOP.

Skills

Customer service

Lobby management

Concierge services

Education

High school diploma

Job description

Travel + Leisure Global Support Services (Philippines) Inc. is hiring a Universal Agent Ambassador in Nashville, TN. This role involves greeting guests, managing lobby activities, and ensuring exceptional customer service. Responsibilities include check-in/check-out procedures, concierge services, and handling guest inquiries promptly.

The ideal candidate will have a high school diploma and at least a year of customer service experience in a hospitality environment, alongside a strong commitment to guest satisfaction. A comprehensive benefits package is available.