Guest Experience Concierge - Front Desk

Concord Hospitality Enterprises; San Marcos (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance & Disability

401k with Company Match

Tuition Assistance

Discounted Room Rates

Training & Development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to welcome guests and deliver exceptional service at our Texas hotel in San Marcos. You will handle check-ins/outs, reservations, and guest inquiries with a friendly, professional demeanor.

Key tasks include processing payments, maintaining accurate records, and coordinating with other hotel departments to ensure a smooth stay. We value reliability, communication, and a guest-first attitude in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication skills

Multitasking

Attention to detail

Cash handling

Professional reliability

Education

High school diploma or equivalent

Tools

POS system

Basic computer skills

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to welcome guests and deliver exceptional service at our Texas hotel in San Marcos. You will handle check-ins/outs, reservations, and guest inquiries with a friendly, professional demeanor.

Key tasks include processing payments, maintaining accurate records, and coordinating with other hotel departments to ensure a smooth stay. We value reliability, communication, and a guest-first attitude in a fast-paced environment.