Guest Experience Concierge (Front Desk)

Columbia-Hospitality; Duarte (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Get Paid Daily

Medical Benefits

Dental Benefits

Vision Benefits

401K plan

HSA/FSA

Referral Bonus

Discounted Lodging

Discounted Dining

Spa and Golf discounts

Employee Assistance Program

Job summary

Hope Village Hotel in Duarte, CA is seeking a Guest Services Associate to support front desk operations, handling check-ins/outs, room credits, keys, and guest issue resolution. You’ll collaborate with the Front Office and Guest Services teams to deliver memorable experiences, manage reservations, and assist with guest requests.

Prior hospitality or customer service experience is preferred. This full-time role offers daily pay, medical/dental/vision, 401K, and opportunities for growth within

Qualifications

• Hospitality or customer service experience preferred.
• Cash handling and computerized POS experience preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Skills

Hospitality experience

Cash handling

Communication skills

Tools

POS system

Job description

Hope Village Hotel in Duarte, CA is seeking a Guest Services Associate to support front desk operations, handling check-ins/outs, room credits, keys, and guest issue resolution. You’ll collaborate with the Front Office and Guest Services teams to deliver memorable experiences, manage reservations, and assist with guest requests.

Prior hospitality or customer service experience is preferred. This full-time role offers daily pay, medical/dental/vision, 401K, and opportunities for growth within