Guest Experience Concierge - Front Desk

DelMonte Hotel Group; Beachwood (OH); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefit packages for FT

Hotel room discounts worldwide

Discounts on food and beverages

Professional development and careerAdv

Job summary

DelMonte Hotel Group is seeking a Front Desk Clerk in Beachwood, Ohio. You will greet guests, check them in, answer calls, handle charges, make reservations, and provide local information to ensure a memorable stay.

We value a strong guest service mindset, attention to detail, and the ability to multi-task in a fast-paced environment. Join a team that supports professional growth and hospitality excellence.

Qualifications

• 1 to 3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability, Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
• Provide guests with directions and information regarding the local area.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Skills

Customer service

Multi-tasking

Organization

Time management

Communication skills

Driver's license

Computer skills

Flexible schedule

Education

High School Diploma or GED

Job description

DelMonte Hotel Group is seeking a Front Desk Clerk in Beachwood, Ohio. You will greet guests, check them in, answer calls, handle charges, make reservations, and provide local information to ensure a memorable stay.

We value a strong guest service mindset, attention to detail, and the ability to multi-task in a fast-paced environment. Join a team that supports professional growth and hospitality excellence.