Front Office Operations Leader – Guest Experience

Del Monte Hotel Management LLC in; Beachwood (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefit packages for PT/

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Job summary

DelMonte Hotel Group is seeking a Front Office Operations Manager to lead front office and related departments in the Greater Cleveland Area. The role emphasizes guest experience, supervision of staff, and adherence to hotel policies and procedures.

The candidate should have 1–3 years in guest services or front desk, an associate degree or equivalent, strong customer service and leadership skills, and the ability to work within a team and manage multiple tasks effectively.

Qualifications

• 1 to 3 years related experience in guest services, front desk or related professional area.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills
• Ability to work as part of a team and complete tasks individually
• Solid organizational, time-management and prioritization skills

Responsibilities

• Assign duties to front office and F&B staff; supervise to ensure adherence to hotel policies and procedures.
• Manage cash and key control procedures.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss policies and guest feedback; recommend improvements.
• Perform Front Desk and F&B duties as needed.
• Maintain food quality and service standards for F&B and meeting rooms.
• Ensure proper food sanitation and safe handling.
• Provide guests with information on services and hours.
• Maintain communications through logs and meetings.
• Ensure brand standards are implemented.
• Forecast occupancy, assist with budgeting, payroll, inventory, and purchasing.

Skills

Guest services

Staff management

Communication skills

Teamwork

Education

Associate degree

Job description

DelMonte Hotel Group is seeking a Front Office Operations Manager to lead front office and related departments in the Greater Cleveland Area. The role emphasizes guest experience, supervision of staff, and adherence to hotel policies and procedures.

The candidate should have 1–3 years in guest services or front desk, an associate degree or equivalent, strong customer service and leadership skills, and the ability to work within a team and manage multiple tasks effectively.