Front Office Operations Manager — Growth & Benefits

DelMonte Hotel Group; Beachwood (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hotel room discounts

Professional development and career/tu

Discounts on food and beverages

Job summary

DelMonte Hotel Group in the Greater Cleveland area is seeking a Front Office Operations Manager to lead the front desk and related departments, overseeing screening, hiring, and training of associates while ensuring compliance with hotel policies and service standards.

The role emphasizes optimizing guest experiences, managing staff, and coordinating with Food & Beverage and administration to maintain strong operations at our Beachwood, Ohio location.

Qualifications

• 1 to 3 years related experience in guest services, front desk or related professional area.
• Associate's degree (A. A.) or equivalent from two‑year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills.
• Ability to work as part of a team and complete tasks individually.
• Solid organizational, time‑management and prioritization skills.

Responsibilities

• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and procedures.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss policies and guest complaints and to improve service.
• Perform Front Desk and Food & Beverage duties as needed.
• Ensure food quality and service standards are being maintained for Food & Beverage and meeting room functions.
• Ensure food sanitation and proper food handling standards are being followed.
• Provide guests with information pertaining to available services and hours of the hotel.
• Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Ensure all brand standards and initiatives are implemented and followed.
• Forecast room occupancy, maintain department budget, monitor service trends using Guest Satisfaction results, process department payroll, maintain inventory of supplies, and handle purchasing functions.
• Maintain up-to-date records and files.
• Provide information pertaining to hours and available services of the hotel.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions for proper operations, report deficiencies.

Skills

Guest services experience

Front desk operations

Staff management

Communication skills

Operational planning

Education

AA degree or equivalent

Job description

DelMonte Hotel Group in the Greater Cleveland area is seeking a Front Office Operations Manager to lead the front desk and related departments, overseeing screening, hiring, and training of associates while ensuring compliance with hotel policies and service standards.

The role emphasizes optimizing guest experiences, managing staff, and coordinating with Food & Beverage and administration to maintain strong operations at our Beachwood, Ohio location.