Guest Experience Concierge (Front Desk)

Bardstown Motor Lodge; Bardstown (KY); On-site; USD 16,531 - 22,041; Full time

Job summary

Bardstown Motor Lodge is seeking a Front Desk Associate to deliver exceptional guest experiences from check-in to check-out. You will greet guests, input data in the PMS, and ensure accurate room rates and policies are communicated clearly.

The role requires friendly communication, professional conduct, and the ability to handle payments and inquiries with poise. Prior front desk or guest-facing experience is preferred in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Stay n' Touch PMS experience preferred.
• Guest relations experience preferred.
• Strong calculator and numerical calculation skills for moderate tasks.
• Excellent verbal and written communication with guests and colleagues.
• Ability to stand and move throughout the front office.
• Ability to input information accurately using a computer system.
• Awareness of emergency situations and safety procedures.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Greet guests with a friendly, positive welcome and assist with requests.
• Handle check-in/out using the PMS and verify guest information.
• Process payments, balance tills, and manage cash/credit cards.
• Answer phones promptly and relay messages to guests.
• Resolve guest concerns with professional, calm problem-solving.
• Maintain lobby and front desk areas in a clean, organized state.

Skills

Guest relations

Customer service

Communication skills

Computer input

Emergency awareness

Stand for long hours

Stamina and mobility

Education

High school diploma

College degree preferred

Tools

Stay n' Touch PMS

Job description

Bardstown Motor Lodge is seeking a Front Desk Associate to deliver exceptional guest experiences from check-in to check-out. You will greet guests, input data in the PMS, and ensure accurate room rates and policies are communicated clearly.

The role requires friendly communication, professional conduct, and the ability to handle payments and inquiries with poise. Prior front desk or guest-facing experience is preferred in a fast-paced hotel environment.