Guest Experience Agent - Front Desk

Blue Sky Hospitality Solutions; Atlanta (GA); On-site; USD 20,000 - 29,000; Full time

Job summary

TWELVE Downtown, Autograph Collection by Marriott in Atlanta, GA is seeking a friendly Guest Service Agent to join our Front Desk team. You will be one of the first people our guests meet and help create a welcoming experience through attentive service and smooth check-ins.

Responsibilities include checking in/out guests, managing reservations and payments, answering questions, assisting Marriott Bonvoy members, and coordinating with housekeeping and other departments to ensure guest

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Marriott experience and familiarity with hotel property management systems are a plus.
• Strong communication skills and a warm, professional approach.
• Ability to stay organized, handle multiple priorities, and remain calm during busy periods.
• Attention to detail when processing payments and maintaining guest records.
• Dependability and flexibility to work scheduled shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests and complete check-in and check-out accurately and efficiently.
• Manage reservations, room assignments, guest accounts, payments, and billing questions.
• Answer calls and respond promptly to guest questions and requests.
• Recognize Marriott Bonvoy members and support applicable member benefits.
• Share information about hotel amenities, local attractions, dining, and transportation.
• Address guest concerns professionally and involve a manager when additional support is needed.
• Coordinate with Housekeeping, Engineering, and other departments to support room readiness and resolve requests.
• Maintain accurate shift records and communicate outstanding issues during handoffs.
• Follow hotel procedures for cash handling, guest privacy, security, and safety.

Skills

Customer service experience

Marriott experience

Communication skills

Cash handling

Job description

TWELVE Downtown, Autograph Collection by Marriott in Atlanta, GA is seeking a friendly Guest Service Agent to join our Front Desk team. You will be one of the first people our guests meet and help create a welcoming experience through attentive service and smooth check-ins.

Responsibilities include checking in/out guests, managing reservations and payments, answering questions, assisting Marriott Bonvoy members, and coordinating with housekeeping and other departments to ensure guest