Guest Experience Concierge for Corporate Housing

National Corporate Housing; Indianapolis (IN); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Base salary

Medical/Dental/Vision insurance

401k match

Life insurance & disability

Supplemental life & ID theft

Paid time off

Volunteer time

Wellness program

Free corporate housing

Background check policy

Job summary

National Corporate Housing is seeking a service-oriented Guest Experience Coordinator to deliver an exceptional experience for residents before, during, and after their stay. This hands-on role coordinates apartment readiness, supports guests in real time, and ensures seamless move-in and move-out experiences.

The ideal candidate is organized, dependable, and passionate about going above and beyond for customers, with willingness to travel locally for inspections and deliveries.

Qualifications

• Personable self-starter with strong communication skills.
• Whatever it takes attitude to provide top guest experience.
• Reliable team player thriving in a fast-paced, flexible environment.
• Comfortable with local daytime travel for apartment inspections and deliveries.
• Familiar with basic computer programs (Microsoft Office, Outlook).

Responsibilities

• Conduct pre-move-in and post-move-out walkthroughs to assess condition and readiness.
• Document and escalate any issues, damages, or concerns promptly.
• Deliver an outstanding guest experience by serving as the go-to contact throughout the resident’s stay.
• Respond to guest needs promptly, including local travel to deliver items or resolve issues.
• Personalize move-in gifts and maintain inventory of welcome materials.
• Maintain and track local lockbox inventory for guest access.
• Coordinate with vendors for furniture and service deliveries, pickups, and installations.

Skills

Communication skills

Self-starter

Team player

Fast-paced environment

Local travel

Microsoft Office

Outlook

Education

High school diploma or GED

Job description

National Corporate Housing is seeking a service-oriented Guest Experience Coordinator to deliver an exceptional experience for residents before, during, and after their stay. This hands-on role coordinates apartment readiness, supports guests in real time, and ensures seamless move-in and move-out experiences.

The ideal candidate is organized, dependable, and passionate about going above and beyond for customers, with willingness to travel locally for inspections and deliveries.