Guest Experience Concierge – Corporate Housing

National Corporate Housing; Chantilly (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan with discretionary match

Paid time off

Wellness program

Company paid life insurance

Short/long term disability

Volunteering time

Job summary

National Corporate Housing is seeking a service-oriented Guest Experience Coordinator to deliver an exceptional experience for our residents before, during, and after their stay. This hands-on role includes coordinating apartment readiness, supporting guests in real time, and ensuring each move-in and move-out is seamless.

The ideal candidate is organized, dependable, and passionate about going above and beyond for customers.

Qualifications

• Strong communication skills and a personable, proactive attitude.
• Must be a self-starter and reliable team player in a fast-paced environment.
• Comfortable with local daytime travel for apartment inspections and deliveries.
• Familiar with basic computer programs including Microsoft Office and Outlook.

Responsibilities

• Conduct pre-move-in and post-move-out walkthroughs to assess condition and readiness.
• Document and elevate any issues, damages, or concerns in a timely manner.
• Deliver an outstanding guest experience by serving as the go-to contact throughout the resident’s stay.
• Respond to guest needs promptly and coordinate local travel as needed.
• Personalize move-in gifts and maintain inventory of welcome materials.
• Coordinate with vendors for furniture and service deliveries, pickups, and installations.

Skills

Communication

Self-starter

Team player

Travel readiness

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

National Corporate Housing is seeking a service-oriented Guest Experience Coordinator to deliver an exceptional experience for our residents before, during, and after their stay. This hands-on role includes coordinating apartment readiness, supporting guests in real time, and ensuring each move-in and move-out is seamless.

The ideal candidate is organized, dependable, and passionate about going above and beyond for customers.