Guest Experience Coordinator

National Corporate Housing; Monroe (OH); On-site; USD 26,863 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance options

401(k) plan with discretionary match

Complimentary use of corporate apartments for vacation or travel

Job summary

National Corporate Housing in Monroe, Ohio, is seeking a Guest Experience Coordinator to enhance resident satisfaction before, during, and after stays. This dynamic role includes coordinating apartment readiness, responding to guest needs, and personalizing welcome materials. Ideal candidates are organized, dependable, and have strong communication skills.

The position offers competitive pay, comprehensive benefits including medical and 401(k), and a supportive team culture. Join us in making a difference in guests' experiences.

Qualifications

• Must be at least 18 years old.
• Personable self-starter with a flexible working style.
• Comfortable with local travel for inspections and deliveries.

Responsibilities

• Conduct pre-move-in and post-move-out walkthroughs.
• Serve as the go-to contact for guests.
• Maintain local lockbox inventory for guest access.

Skills

Strong communication skills

Reliability

Customer service orientation

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

Position Summary

National Corporate Housing is seeking a service‑oriented Guest Experience Coordinator to deliver an exceptional experience for our residents before, during, and after their stay. This hands‑on role includes coordinating apartment readiness, supporting guests in real time, and ensuring each move‑in and move‑out is seamless. The ideal candidate is organized, dependable, and passionate about going above and beyond for customers.

Key Responsibilities

• Conduct pre‑move‑in and post‑move‑out walkthroughs to assess condition and ensure readiness
• Document and elevate any issues, damages, or concerns in a timely manner
• Serve as the go‑to contact throughout the resident’s stay, delivering an outstanding guest experience
• Respond promptly to guest needs, including local travel to deliver items or resolve issues
• Personalize move‑in gifts and maintain inventory of welcome materials
• Maintain and track local lockbox inventory for guest access
• Coordinate with vendors for furniture, service deliveries, pickups, and installations

What Makes This Role Unique?

• Dynamic work – no two days are the same
• Not tied to a desk – you’ll be on the go interacting with apartments and guests
• Direct influence on guest satisfaction and company reputation
• Collaborative and supportive local team

Candidate Profile

• Personable self‑starter with strong communication skills
• “Whatever it takes” attitude toward providing the ultimate guest experience
• Reliable team player who thrives in a fast‑paced, flexible environment
• Comfortable with local daytime travel for inspections and deliveries
• Familiar with basic computer programs (Microsoft Office, Outlook, etc.)
• High school diploma or GED required; must be at least 18 years old

Benefits

• Competitive Base Salary: $19.50–$24.00/hour
• Medical, dental, and vision insurance options
• 401(k) plan with discretionary match
• Company‑paid life insurance, short‑term disability, and long‑term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One‑of‑a‑kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off and volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)
• National is a drug & alcohol‑free workplace; a background check and 5‑panel drug screen will be conducted after a contingent offer has been made

Additional Information

• Fair Labor Standards Act (FLSA): Non‑Exempt
• Will not provide assistance with relocation costs
• National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.