Guest Experience Concierge — Flexible Hours & Growth

Prominence Hospitality Group; Peoria (IL); Vor Ort; USD 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

Career growth opportunities

Competitive pay & incentives

Paid time off

Work-life balance

Inclusive culture

Zusammenfassung

Prominence Hospitality Group seeks a Front Desk Agent for Courtyard by Marriott Peoria, located at 1928 West War Memorial Drive, Peoria, IL. You will be the warm, energetic face greeting guests, handling registrations, and directing inquiries to ensure memorable stays.

The ideal candidate brings a high school diploma or GED (Bachelor’s or related experience preferred), strong organizational and communication skills, and proficiency with Microsoft Office and reservation systems.

Qualifikationen

• Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills: Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities: Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality: Positive, upbeat attitude with excellent listening and communication skills.

Aufgaben

• Warm Welcome: Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail: Monitor lobby areas, maintain front desk records, complete reports, and process invoices.
• Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team.
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, face-to-face and on the phone.

Kenntnisse

Organizational skills

Analytical skills

Attention to detail

Multitasking

Time management

Ausbildung

High School diploma or GED

Bachelor’s degree or 2 years related experience

Tools

Microsoft Office

Reservation systems

Jobbeschreibung

Prominence Hospitality Group seeks a Front Desk Agent for Courtyard by Marriott Peoria, located at 1928 West War Memorial Drive, Peoria, IL. You will be the warm, energetic face greeting guests, handling registrations, and directing inquiries to ensure memorable stays.

The ideal candidate brings a high school diploma or GED (Bachelor’s or related experience preferred), strong organizational and communication skills, and proficiency with Microsoft Office and reservation systems.