Guest Experience Concierge — Flexible Front Desk Role

EOS Hospitality; Tuscaloosa (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Discounted travel program

Job summary

AC Hotel Tuscaloosa Downtown is seeking a friendly front desk associate to welcome guests, manage check-ins and check-outs, and provide information about resort amenities and local attractions. This full-time role requires strong communication, multitasking, and attention to detail.

You will handle payments, maintain records, and collaborate with other departments to ensure a seamless guest experience; flexible scheduling includes evenings, weekends, and holidays.

Qualifications

• High School Diploma or GED.
• Student or experienced hospitality workers welcome; prior front desk or customer service experience preferred.
• Guest-first mindset with strong communication and interpersonal skills.
• Proficient computer skills including Microsoft 365.
• Ability to multitask in a fast-paced environment.
• Detail-oriented, organized, and reliable.
• Professional appearance and demeanor.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain petty cash fund.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Skills

Strong communication

Interpersonal skills

Multitasking

Detail-oriented

Professional appearance

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

AC Hotel Tuscaloosa Downtown is seeking a friendly front desk associate to welcome guests, manage check-ins and check-outs, and provide information about resort amenities and local attractions. This full-time role requires strong communication, multitasking, and attention to detail.

You will handle payments, maintain records, and collaborate with other departments to ensure a seamless guest experience; flexible scheduling includes evenings, weekends, and holidays.