Guest Experience Front Desk Agent — Flexible Shifts & Perks

EOS Hospitality; East Circle (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision coverages

401(k) with company match

Paid time off

Discounted travel program benefits

Job summary

EOS Hospitality seeks a front desk associate for AC Hotel Tuscaloosa Downtown in Tuscaloosa, AL. The role focuses on greeting guests, handling check-ins/outs, and providing information on resort amenities and local attractions.

You will manage payments, respond to inquiries, and coordinate with other departments to ensure a seamless guest experience, including evenings and weekend shifts.

Qualifications

• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Responsibilities

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Skills

Guest service orientation

Communication skills

Multitasking

Professional appearance

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

EOS Hospitality seeks a front desk associate for AC Hotel Tuscaloosa Downtown in Tuscaloosa, AL. The role focuses on greeting guests, handling check-ins/outs, and providing information on resort amenities and local attractions.

You will manage payments, respond to inquiries, and coordinate with other departments to ensure a seamless guest experience, including evenings and weekend shifts.