Front Desk Agent

AC Hotel Tuscaloosa Downtown; Tuscaloosa (AL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Discounted travel program

Job summary

AC Hotel Tuscaloosa Downtown in Tuscaloosa, AL is seeking a friendly Front Desk Associate to welcome guests and manage check-ins/check-outs. You will handle reservations, answer inquiries, and coordinate with other departments to ensure a seamless guest experience.

Ideal candidates have a guest-first mindset, solid communication skills, and comfort with Microsoft 365. Flexible shifts including evenings, weekends, and holidays are expected.

Qualifications

• High school diploma or GED required or equivalent experience.
• Previous front desk, hospitality, or customer service preferred.
• Strong communication and guest-first mindset.
• Proficient with Microsoft 365 applications and basic computer tasks.
• Able to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately.
• Answer phone calls, respond to inquiries, and share resort amenities.
• Handle payments, process transactions, and maintain records.
• Resolve guest concerns professionally and escalate as needed.
• Distribute guest feedback to the Resort Manager and send communications.
• Prepare and distribute resort communications and maintain supplies.
• Keep front desk and lobby clean and organized.
• Collaborate with other departments to ensure seamless guest experiences.
• Uphold resort policies to ensure a safe environment for all guests.
• Other duties as assigned.

Skills

Customer service

Communication

Microsoft 365

Multitasking

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

AC Hotel Tuscaloosa Downtown
2585 Gary Fitts St
Tuscaloosa, AL 35401, USA

Description

Key Responsibilities

• Greet and welcome guests warmly and provide excellent customer service.


• Process check-ins, check-outs, and reservations accurately and efficiently.


• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.


• Handle payments, process transactions, and maintain accurate records.


• Assist with resolving guest concerns or complaints professionally and efficiently.


• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.


• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.


• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.


• Maintain a clean and organized front desk and lobby area.


• Work collaboratively with other departments to ensure a seamless guest experience.


• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.


• Other duties as assigned.

Qualifications & Requirements

• High School Diploma or GED.


• Previous front desk, hospitality, or customer service experience preferred.


• Strong communication and interpersonal skills with a guest-first mindset.


• Intermediate to advanced computer proficiency, ability to use Microsoft 365.


• Ability to handle multiple tasks in a fast-paced environment.


• Must be detail-oriented, organized, and reliable.


• Maintain a professional appearance.


• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Why Join Us?

• Work in a vibrant, resort environment with a supportive team.


• Competitive pay and employee perks.


• Gain valuable experience in hospitality and guest services.


• Be part of a fun and engaging resort community.

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Team Player: Works well as a member of a group

If you’re passionate about providing excellent customer service and creating unforgettable guest experiences, we’d love to hear from you!

This is a full-time year-round position working at AC Hotel Tuscaloosa Downtown in Tuscaloosa, AL. Flexible scheduling required, including nights, weekends, and holidays. We offer medical, dental, vision coverages, and a 401(k) with company match, paid time off plan, and discounted travel program benefits for team members, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.