Guest Experience Concierge — 5-Star Stays

Jobless; Orleans (MA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Vacation time

Sick leave

Health insurance

HSA

401k

Professional development

Yearly bonus

Job summary

Del Mar Vacations on Cape Cod is seeking a Guest Experience Coordinator to be the frontline hero for in-stay support, post-stay care, and everything in between that ensures 5-star stays. You will respond promptly to guest requests, coordinate with internal teams, manage HubSpot inboxes, and follow up on tickets to ensure satisfaction while promoting 5-star reviews on Airbnb and VRBO.

This role also requires empathy, clarity in communication, and the ability to juggle multiple tasks in a

Qualifications

• Excellent communication, calm under pressure.
• Natural empathy and a talent for turning challenges into delightful moments.
• Able to manage multiple tasks and pivot priorities quickly.
• Familiarity with HubSpot, Google Suite, Zuper and Guesty platforms.

Responsibilities

• Respond promptly via text, email, or phone to resolve concerns with empathy and efficiency.
• Coordinate with internal teams (landscape, cleaning, maintenance) to ensure timely resolution.
• Communicate proactively with upcoming guests about known issues or service alerts.
• Monitor and manage HubSpot guest experience inboxes.
• Follow up on open service tickets and confirm resolution satisfaction.
• Review voicemails and respond or elevate as needed.

Skills

Clear communication

Empathy

Multitasking

Problem solving

Professionalism under pressure

Tools

HubSpot

Google Suite

Zuper

Guesty

Job description

Del Mar Vacations on Cape Cod is seeking a Guest Experience Coordinator to be the frontline hero for in-stay support, post-stay care, and everything in between that ensures 5-star stays. You will respond promptly to guest requests, coordinate with internal teams, manage HubSpot inboxes, and follow up on tickets to ensure satisfaction while promoting 5-star reviews on Airbnb and VRBO.

This role also requires empathy, clarity in communication, and the ability to juggle multiple tasks in a