Guest Experience Concierge

Marriott Resorts Hospitality Corporation; United States; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Tuition Reimbursement

Growth and Development Opportunities

Free on-site associate parking

Uniform laundering

Discount at on-site Food & Beverage

Shoes for Crews shoe credit

Bi-annual team building events

Guest Satisfaction Survey awards

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to check guests into villas, explain amenities, and ensure a memorable stay. You will listen to guest needs, coordinate with other departments, and resolve issues with professionalism.

This role supports bellman duties and shifts may vary, including weekends and holidays. The position emphasizes guest satisfaction, team collaboration, and adherence to safety and company policies.

Qualifications

Responsibilities

• Greet and check-in Owners/guests, explain room features and amenities.
• Respond to questions and coordinate with other departments to resolve issues.
• Address guest requests promptly and follow up to ensure satisfaction.
• Support bellman/runner duties as needed.

Job description

Marriott Vacations Worldwide is seeking a Guest Services Agent to check guests into villas, explain amenities, and ensure a memorable stay. You will listen to guest needs, coordinate with other departments, and resolve issues with professionalism.

This role supports bellman duties and shifts may vary, including weekends and holidays. The position emphasizes guest satisfaction, team collaboration, and adherence to safety and company policies.