Guest Experience Concierge

Extended Stay America; Tigard (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Extended Stay America in Tigard, OR is seeking a Guest Services Representative to warmly greet guests, handle check-in/out, answer phones, and collect payments per company standards. The role emphasizes safety, front desk paperwork, and delivering an exceptional guest experience.

You will process reservations, assist with breakfast setup when needed, maintain a clean lobby, and help resolve guest requests through Make it Right, while following ESA policies.

Qualifications

• High school diploma or GED; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
• ESA is an Equal Opportunity Employer and policy details are provided in the posting.

Responsibilities

• Assist guests with check-in/check-out and answer phones.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain front desk, lobby, and guest areas according to company standards.
• Promote ESA value and convert inquiries into reservations and occupied rooms.

Skills

English proficiency

PMS System

Safety procedures

Documentation

Arithmetic

Judgment

Guest relations

Customer service

Education

High school diploma or GED

Tools

PMS System

Job description

Extended Stay America in Tigard, OR is seeking a Guest Services Representative to warmly greet guests, handle check-in/out, answer phones, and collect payments per company standards. The role emphasizes safety, front desk paperwork, and delivering an exceptional guest experience.

You will process reservations, assist with breakfast setup when needed, maintain a clean lobby, and help resolve guest requests through Make it Right, while following ESA policies.