Guest Experience Concierge

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass; Ponte Vedra Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass is seeking a Front Office staff member to enhance guest experiences by providing welcoming and courteous service. Responsibilities include managing guest check-ins and check-outs, assisting with inquiries, and ensuring satisfaction through prompt resolution of any issues.

The ideal candidate should have strong customer relations skills, ability to communicate professionally, and a commitment to providing exceptional service. Join a dynamic team in a vibrant hotel environment.

Qualifications

• Strong customer-relations skills with a commitment to guest satisfaction.
• Ability to communicate effectively both verbally and in writing.
• Basic accounting skills and previous cashier experience preferred.

Responsibilities

• Greet and assist guests and visitors in a friendly manner.
• Handle guest check-in and check-out processes efficiently.
• Resolve guest issues and respond to special requests.

Skills

Customer relations

Verbal communication

Problem-solving

Cash handling

Job description

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass is seeking a Front Office staff member to enhance guest experiences by providing welcoming and courteous service. Responsibilities include managing guest check-ins and check-outs, assisting with inquiries, and ensuring satisfaction through prompt resolution of any issues.

The ideal candidate should have strong customer relations skills, ability to communicate professionally, and a commitment to providing exceptional service. Join a dynamic team in a vibrant hotel environment.