Guest Experience Concierge

Olympia Hospitality; Stowe (VT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health coverage

401K plan with discretionary match

PTO and paid holidays

Employee assistance program (EAP)

Travel discounts

Job summary

Olympia Hospitality in Stowe, VT is seeking a friendly guest service representative to welcome guests, handle reservations, process payments, and assist with check‑in and check‑out. You will share information about local attractions and hotel amenities, respond promptly to inquiries, coordinate with housekeeping, and ensure a smooth, enjoyable guest experience.

We offer health coverage, a 401K plan with discretionary match, generous PTO and paid holidays, EAP, travel discounts, and a supportive,

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent required or preferred.
• Ability to learn quickly and follow instructions.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about hotel amenities and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate guest transaction records.
• Address guest concerns and resolve issues to ensure satisfaction.
• Coordinate with housekeeping and other departments to fulfill guest requests.
• Maintain a clean and organized front desk area.
• Collaborate with team to ensure rooms are ready for occupancy.
• Uphold company policies to ensure guest safety and security.

Skills

High-level customer service

Effective communication

Attention to detail

Phone skills

Staying composed under pressure

Education

High school diploma or equivalent

Job description

Olympia Hospitality in Stowe, VT is seeking a friendly guest service representative to welcome guests, handle reservations, process payments, and assist with check‑in and check‑out. You will share information about local attractions and hotel amenities, respond promptly to inquiries, coordinate with housekeeping, and ensure a smooth, enjoyable guest experience.

We offer health coverage, a 401K plan with discretionary match, generous PTO and paid holidays, EAP, travel discounts, and a supportive,