Guest Experience Concierge

The Wurzak Hotel Group; Saint Petersburg (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

The Wurzak Hotel Group is looking for a Guest Service Representative in Saint Petersburg, Florida. In this role, you will be responsible for greeting guests, processing check-ins and check-outs, and ensuring compliance with cash handling and accounting policies.

Ideal candidates should have a high school education, customer service experience, and the ability to handle guest inquiries professionally. The position requires attention to detail, effective communication skills, and a friendly demeanor.

Qualifications

• 1-2 years of customer contact experience preferred.
• Familiarity with hospitality industry practices.
• Ability to operate a computer, calculator, and phone.

Responsibilities

• Process guest check‑ins and check‑outs following policies.
• Answer inquiries about hotel services and assist guests.
• Report maintenance problems promptly.

Skills

Customer service skills

Basic accounting skills

Attention to detail

Time management skills

Education

High school education or equivalent

Job description

The Wurzak Hotel Group is looking for a Guest Service Representative in Saint Petersburg, Florida. In this role, you will be responsible for greeting guests, processing check-ins and check-outs, and ensuring compliance with cash handling and accounting policies.

Ideal candidates should have a high school education, customer service experience, and the ability to handle guest inquiries professionally. The position requires attention to detail, effective communication skills, and a friendly demeanor.