Guest Experience Concierge - Front Desk

Pyramid Global Hospitality; Auburndale (MA); On-site; USD 28,000 - 29,000; Full time

Job summary

Pyramid Global Hospitality, Boston Marriott Newton, is seeking a Front Desk Agent to warmly check guests in, answer questions, and support a superior guest experience at our Newton property. You will be the first point of contact, providing information about hotel amenities and local attractions.

The role emphasizes engaging guest interactions, accurate record-keeping, and seamless collaboration with departments to WOW our guests.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality with a passion for guest service.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting and stand for long periods.
• Flexible to work weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service and engage guests.
• Check guests in, process payments, and note special requests.
• Resolve problems and WOW guests through recovery.
• Promote and sell special hotel programs.
• Coordinate with other departments and share pertinent information.
• Follow emergency procedures and maintain a house bank.

Skills

Outgoing personality

Guest service

Excellent communication

Fast-paced setting

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Pyramid Global Hospitality, Boston Marriott Newton, is seeking a Front Desk Agent to warmly check guests in, answer questions, and support a superior guest experience at our Newton property. You will be the first point of contact, providing information about hotel amenities and local attractions.

The role emphasizes engaging guest interactions, accurate record-keeping, and seamless collaboration with departments to WOW our guests.