Guest Service Agent Internship

Pyramid Global Hospitality; United States; On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee discounts on hotel stays

Job summary

Pyramid Global Hospitality is hiring a Guest Services Agent at the StateView Hotel in the United States. The role involves welcoming guests, managing their luggage, and providing essential information about the hotel and local area. The ideal candidate will have at least one year of customer service experience and a pleasant demeanor. This position pays $15.00 per hour, with actual compensation varying based on experience and location. The company values diversity and fosters an inclusive environment.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Pleasant and helpful personality.
• Outgoing and engaging personality.

Responsibilities

• Welcome guests, manage luggage, and provide information about the hotel.
• Escort guests to their rooms and explain amenities.
• Help guests discover their wanderlust experience.

Skills

Customer service

Problem-solving

Teamwork

Verbal communication

Job description

Welcome to Pyramid Global Hospitality

We value people first. As a company that values employees, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success across more than 230 properties worldwide.

About Our Property

At the StateView Hotel, part of the Marriott Autograph Collection, we pride ourselves on being the best employer in the area. Our culture, full benefit plans, including a 401(k) with a company match and lucrative bonus programs, and our core values of personal development, people, and a desire for success are what set us apart.

We believe each member of our team has a key part to play in delivering outstanding service and memorable experiences for each guest. The StateView Hotel boasts 164 guest rooms and 8,000 square feet of event space.

What You Will Have An Opportunity To Do

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses an engaging personality to create a memorable first impression for guests as they arrive and throughout their stay.

As a Guest Services Agent, you will welcome guests, manage luggage, provide information about the hotel and local area, and escort guests to their rooms. You will work to "WOW" guests and make meaningful connections to create a world‑class experience.

Your Role

• Help guests discover their wanderlust experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests and welcome them to our hotel
• If guests arrive by motor vehicle, open their door as you welcome them to the resort
• Escort and orient guests to the front desk for check‑in
• Park and retrieve guests’ vehicles as requested
• Upon check‑in, escort guests and their luggage to their room, explaining amenities and fun facts
• Work with other attendants to ensure each guest has a personalized experience and open the door for all guests
• Assist the lobby attendant in keeping the entrance area clean and organized
• Be the difference with all guests and employees, and do more than the norm

What Are We Looking For

• At least one year in a customer service role with high guest interaction
• Valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Problem‑solving skills
• Teamwork is a must
• Pleasant and helpful personality
• Ability to stand for the duration of the shift and move between areas of the hotel
• Strong desire to make an impact on others
• Outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast‑paced setting
• Availability to work various shifts, including weekends and holidays

Compensation

$15.00 per hour. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost‑of‑labor considerations.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.