Guest Experience Concierge

Hampton Inn & Suites - Fairbanks, AK; Fairbanks (AK); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Go Hilton Travel Discount Program

Medical benefits

401(k) plan

Job summary

Hampton Inn & Suites - Fairbanks, AK is seeking a Guest Services Representative to warmly greet guests, assist with check-in/check-out, and resolve issues with a friendly, professional demeanor.

This full-time position includes comprehensive medical benefits, a 401(k) plan, and access to the Go Hilton Travel Discount Program, with opportunities for growth within a trusted hospitality brand.

Qualifications

• Must be able to communicate effectively among the Front Desk department and other hotel teams.
• Prior hotel experience is preferred, but not required.
• Reliable transportation and weekend availability are essential.
• Willingness to cross-train into other departments to help guests.

Responsibilities

• Greet guests upon arrival and assist with check-in and check-out.
• Provide information about hotel amenities, services and local attractions.
• Manage bookings, cancellations, and special requests.
• Maintain a professional, clean, and inviting front desk and lobby area.

Skills

Front desk communication

Guest service

Reservations handling

Multitasking

Job description

Hampton Inn & Suites - Fairbanks, AK is seeking a Guest Services Representative to warmly greet guests, assist with check-in/check-out, and resolve issues with a friendly, professional demeanor.

This full-time position includes comprehensive medical benefits, a 401(k) plan, and access to the Go Hilton Travel Discount Program, with opportunities for growth within a trusted hospitality brand.