Guest Services Champion – Hospitality & Guest Experience

Candlewood Suites® Hotels; Fairbanks (AK); On-site; USD 25,000 - 26,000; Full time

Job summary

Candlewood Suites is seeking a friendly Guest Services Representative in Fairbanks, AK. You will welcome guests, assist with check-ins/outs, respond to inquiries, and provide local recommendations to enhance stays.

You will collaborate with housekeeping and maintenance to uphold cleanliness and comfort, manage reservations, and ensure a seamless, welcoming experience for every guest in a fast-paced hospitality environment.

Qualifications

• Experience in hospitality or customer service.
• Clear and effective communication, both verbal and written.
• Empathetic problem solving to resolve guest concerns.
• Strong organization to maintain a clean front desk.
• Ability to collaborate with housekeeping and maintenance teams.

Responsibilities

• Welcome guests with a warm smile and assist with check-ins and check-outs.
• Respond promptly to inquiries with accurate information and recommendations.
• Handle guest complaints with empathy and efficiency.
• Maintain a clean, organized front desk area reflecting excellence.
• Collaborate with housekeeping and maintenance to ensure cleanliness.
• Manage reservations and room assignments to optimize occupancy.
• Assist guests with transportation and local area information.

Skills

Hospitality experience

Customer service

Communication skills

Problem solving

Organizational skills

Team collaboration

Job description

Candlewood Suites is seeking a friendly Guest Services Representative in Fairbanks, AK. You will welcome guests, assist with check-ins/outs, respond to inquiries, and provide local recommendations to enhance stays.

You will collaborate with housekeeping and maintenance to uphold cleanliness and comfort, manage reservations, and ensure a seamless, welcoming experience for every guest in a fast-paced hospitality environment.