Guest Experience Concierge

Extended Stay America; Everett (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Employee Perks Program

Job summary

Extended Stay America in Everett, WA is seeking a Guest Services Representative to welcome guests, handle check-ins and check-outs, answer phones, and collect payments per company guidelines.

You will perform front desk duties, maintain paperwork, assist with breakfast setup, and ensure safety and cleanliness standards while delivering friendly, attentive service.

This role offers weekly pay, competitive wages, and benefits including medical, dental, and vision Insurance, plus paid time off.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology.
• Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

Responsibilities

• Welcome guests, answer phones, check guests in and out, and collect payment following company guidelines.
• Complete front desk daily paperwork and ensure safety and security procedures are followed.
• Assist with breakfast display setup and maintain a clean, organized lobby and front desk area.
• Promote ESA service culture and strive to convert inquiries into reservations.
• Identify sales opportunities and assist with guest information collection as needed.

Skills

English proficiency

PMS operation

Safety compliance

Front desk reporting

Basic math

Good judgment

Guest issue resolution

Education

High school diploma or GED

Job description

Extended Stay America in Everett, WA is seeking a Guest Services Representative to welcome guests, handle check-ins and check-outs, answer phones, and collect payments per company guidelines.

You will perform front desk duties, maintain paperwork, assist with breakfast setup, and ensure safety and cleanliness standards while delivering friendly, attentive service.

This role offers weekly pay, competitive wages, and benefits including medical, dental, and vision Insurance, plus paid time off.