Front Desk Agent - Embassy Suites Denver Downtown

Sage Hospitality Group; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) with Employer Matching

Discounted On-Site Downtown Parking

Hotel Discounts (Both Hilton & Sage)

Free On-Site Parking

Complimentary Employee Meals

Paid Time off for Vacation, Sick Time,

Job summary

Embassy Suites by Hilton Denver Downtown and Convention Center seeks a friendly front desk associate to welcome guests, manage check-in/out, and provide information about local attractions. You will handle reservations, answer calls, and ensure accurate billing while maintaining a courteous demeanor throughout shifts.

The role requires strong cash handling, solid customer service skills, and fluency in English.

Qualifications

• High school diploma or equivalent required.
• Strong cash handling and basic math skills.
• Excellent customer service and communication abilities.
• Fluent in spoken and written English.

Responsibilities

• Greet guests, check in/out, and handle reservations accurately.
• Answer inquiries and provide information about hotel services.
• Manage cash transactions and balance tills with accuracy.
• Upsell room nights and hotel services using good customer relations.
• Maintain professional and courteous demeanor with guests.
• Operate front desk systems and PBX for calls and wake-up requests.
• Keep records and ensure guest accounts are correct at checkout.

Skills

Cash handling

Customer service

English fluency

Organization

Tact

Education

High School diploma or equivalent

Tools

Cash register systems

Job description

Embassy Suites by Hilton Denver Downtown and Convention Center

Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality!

This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area.

The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team!

Rooms - This adventure gives you the ability to test your hospitality skills in a fast paced environment and see how much of an impact you have on the overall hotel operation.

Employee Benefits

• Medical, Dental, & Vision Insurance for FTYR employees
• 401(k) with Employer Matching
• Discounted On-Site Downtown Parking
• Hotel Discounts (Both Hilton & Sage Portfolio)
• Medical, Dental, & Vision Insurance
• Free On-Site Parking
• Complimentary Employee Meals
• Employee Recognition Events/Prizes
• Health Savings and Flexible Spending Accounts
• Basic Life and AD&D Insurance
• Paid Time off for Vacation, Sick Time, and Holidays
• Employee Assistance Program
• Opportunities for Career Growth and Development
• Sage Restaurant Concepts 25% Discount
• Sage Saving Spot

Sage Values & Culture At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%