Guest Experience Concierge

RiseMe; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Job summary

Gravity Haus is seeking a Front Desk Specialist to be the heartbeat of the member and guest experience. You will greet guests, manage check-ins/outs, and coordinate with various teams to ensure rooms and amenities are guest-ready.

The role requires 1+ year in hospitality or customer service, strong communication, organization, and the ability to multitask in a fast-paced environment. A passion for outdoors and sustainability is valued.

Qualifications

• 1+ year of experience in hospitality or customer service (hotel experience preferred).
• Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced, guest-facing environment.
• A collaborative spirit and willingness to jump in wherever needed.
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Responsibilities

• Greet every guest and member with warmth, enthusiasm, and genuine hospitality.
• Handle all check-ins, check-outs, and reservations using the PMS with accuracy and attention to detail.
• Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
• Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized.
• Collaborate with housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready.
• Resolve guest billing questions and service issues with professionalism and empathy.

Skills

Hospitality experience

Communication

Organizational skills

Multitasking

Team collaboration

Bilingual (English/Spanish)

Tools

PMS

OpenTable

Slack

Job description

Gravity Haus is seeking a Front Desk Specialist to be the heartbeat of the member and guest experience. You will greet guests, manage check-ins/outs, and coordinate with various teams to ensure rooms and amenities are guest-ready.

The role requires 1+ year in hospitality or customer service, strong communication, organization, and the ability to multitask in a fast-paced environment. A passion for outdoors and sustainability is valued.