Front Desk & Membership Experience Lead

Gravity Haus; Steamboat Springs, Northern (CO, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Job summary

Gravity Haus in Steamboat Springs, CO seeks a Front Desk and Membership Manager to lead the Haus Experience team, oversee guest arrivals/departures, and drive member relations. You will partner with department leaders to ensure seamless operations, exceptional service, and memorable guest experiences for guests and members alike.

The ideal candidate thrives in a fast-paced hospitality environment, loves leading teams, solving problems, and delivering personalized experiences that align with

Qualifications

• 3+ years of Front Office or Hotel Operations leadership.
• Experience supervising hospitality teams.
• Strong communication and conflict-resolution skills.
• Proficient with hotel PMS systems.

Responsibilities

• Lead the day-to-day operations of the Front Desk/Haus Experience team.
• Recruit, train, coach, and develop Front Desk team members.
• Create schedules balancing service standards, business needs, and labor budgets.
• Conduct performance reviews and provide ongoing coaching.
• Ensure team delivers exceptional guest and member service.
• Maintain coverage and operational efficiency across all shifts.
• Oversee inventory, monthly sales reports, and ordering processes.
• Manage arrival and departure experiences and guest journeys.
• Lead the Gravity Haus Steamboat membership experience on-site.
• Collaborate with other departments to meet property goals.

Skills

Front Office leadership

Hotel operations

Staff training

Customer service

PMS systems

Tools

PMS software

Job description

Gravity Haus in Steamboat Springs, CO seeks a Front Desk and Membership Manager to lead the Haus Experience team, oversee guest arrivals/departures, and drive member relations. You will partner with department leaders to ensure seamless operations, exceptional service, and memorable guest experiences for guests and members alike.

The ideal candidate thrives in a fast-paced hospitality environment, loves leading teams, solving problems, and delivering personalized experiences that align with