Guest Experience Concierge

Pyramid Global Hospitality; Cincinnati (OH); Vor Ort; USD 23.000 - 26.000; Vollzeit

Zusammenfassung

Pyramid Global Hospitality is seeking a friendly Guest Services Agent for The Lytle Park Hotel, Autograph Collection in Cincinnati. The role focuses on creating a warm, first-impression experience for guests from arrival through their stay.

We value an engaging personality, solid customer service experience, and the ability to handle luggage, guide guests, and coordinate with team members to ensure a memorable visit. Hiring details reflect local market conditions.

Qualifikationen

• At least one year in a customer service role with high guest interaction.
• A Valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Aufgaben

• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The bell person/guest services attendant will welcome each guest to our hotel.
• Open guests' doors as they arrive and assist with luggage as needed.
• Escort and orient guests to the front desk for check-in.
• Park and retrieve guests' vehicles as requested.
• Escort guests and their luggage to their rooms and explain hotel amenities.
• Work with other attendants to ensure a personalized guest experience and proactive service.
• Maintain a clean and organized entrance area.

Kenntnisse

Customer service

Guest interaction

Communication

Teamwork

Problem solving

Positive attitude

Jobbeschreibung

Pyramid Global Hospitality is seeking a friendly Guest Services Agent for The Lytle Park Hotel, Autograph Collection in Cincinnati. The role focuses on creating a warm, first-impression experience for guests from arrival through their stay.

We value an engaging personality, solid customer service experience, and the ability to handle luggage, guide guests, and coordinate with team members to ensure a memorable visit. Hiring details reflect local market conditions.