Concierge — Local Expert, Free Parking (Cincinnati)

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Parking

Free Monthly Bus Pass

Job summary

Pyramid Global Hospitality is seeking a dedicated Concierge for The Lytle Park Hotel, Autograph Collection in Cincinnati. You will assist guests with requests, provide local information, and coordinate with Front Office and Housekeeping to ensure a seamless stay.

We value outgoing personalities, excellent communication, and a strong knowledge of Cincinnati. This role offers competitive hourly pay and opportunities to contribute to a premium guest experience.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide prompt and professional response to all requests for services by finding a way to fulfill each one.
• Communicate with all guests prior to their arrival, customizing their overall experience before and during their stay.
• Coordinate with the Front Office and Housekeeping teams to ensure that all pre-arrival and special requests are completed.
• Create guest profiles and update information as necessary in ALICE.
• Replenish and review brochures, guides, and directories to stay informed of Cincinnati area events.
• Oversee the concierge desk and lobby area cleanliness; coordinate with housekeeping as needed.
• Accept all guest calls for bell service and communicate effectively to the arrival team.
• Maintain daily paperwork in an organized and legible manner.
• Maintain contacts with outside service providers to ensure guest satisfaction.
• Ensure prompt package and message delivery service through bell staff.
• Gift certificate administration.
• Transmit telex and facsimile messages upon request.
• Report problems to the Front Office Manager promptly.
• Complete all other assignments as directed by Front Office Management.

Skills

Verbal communication

Written communication

Guest services

Local knowledge

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a dedicated Concierge for The Lytle Park Hotel, Autograph Collection in Cincinnati. You will assist guests with requests, provide local information, and coordinate with Front Office and Housekeeping to ensure a seamless stay.

We value outgoing personalities, excellent communication, and a strong knowledge of Cincinnati. This role offers competitive hourly pay and opportunities to contribute to a premium guest experience.