Guest Services Agent: Warm Welcomes & VIP Check-Ins

BENCHMARK; Cincinnati (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

Pyramid Global Hospitality, The Lytle Park Hotel, Autograph Collection in Cincinnati, is seeking a Guest Services Agent to deliver warm, attentive service to every guest from arrival through departure.

You will assist with luggage, escort guests, explain hotel amenities, coordinate with the front desk, and ensure a personalized welcome. A friendly, engaging personality and at least one year in customer service are required.

Qualifications

• At least 1 year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Hospitality experience is a plus.
• Able to work in a fast-paced team environment.
• Willing to work varied shifts including weekends/holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest with each guest.
• Greet guests on arrival and assist with luggage as needed.
• Escort guests to the front desk for check-in and to their rooms.
• Explain hotel amenities and local area details during the stay.
• Maintain a welcoming, organized entrance and collaborate with team to deliver WOW experiences.

Skills

Customer service

Verbal communication

Teamwork

Problem solving

Job description

Pyramid Global Hospitality, The Lytle Park Hotel, Autograph Collection in Cincinnati, is seeking a Guest Services Agent to deliver warm, attentive service to every guest from arrival through departure.

You will assist with luggage, escort guests, explain hotel amenities, coordinate with the front desk, and ensure a personalized welcome. A friendly, engaging personality and at least one year in customer service are required.