Guest Experience Concierge

Couryhospitality; Amarillo (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

The Barfield, Autograph Collection in downtown Amarillo seeks a Front Office Associate to welcome guests, manage registrations, and promote hotel services.

In a non-exempt, full-time role, you will handle check-in/out, assist guests with information, and coordinate with departments to ensure exceptional hospitality. Candidates should deliver warm, courteous service, strong English communication, and a professional appearance in a fast-paced luxury setting.

Qualifications

• Clear and pleasant English communication with guests and staff.
• Strong customer-relations skills focused on guest satisfaction.
• Experience with guest check-in/check-out processes is a plus.

Responsibilities

• Greet guests in a friendly, professional manner and assist with check-in/check-out.
• Promote hotel services, rates, and amenities to guests.
• Maintain knowledge of the hotel, restaurant hours, and local area attractions.
• Ensure accurate accounts and proper cash handling upon check-out.
• Report issues to management and participate in safety procedures.

Skills

English communication

Customer-relations

Guest service

Cash handling

Multi-tasking

Attendance & punctuality

Facility knowledge

Professional appearance

Teamwork

Safety awareness

Area knowledge

Tools

Cash register / POS

Computer literacy

Job description

The Barfield, Autograph Collection in downtown Amarillo seeks a Front Office Associate to welcome guests, manage registrations, and promote hotel services.

In a non-exempt, full-time role, you will handle check-in/out, assist guests with information, and coordinate with departments to ensure exceptional hospitality. Candidates should deliver warm, courteous service, strong English communication, and a professional appearance in a fast-paced luxury setting.