Guest Experience & Checkout Specialist

Clark Associates, Inc.; Northern (KY); Hybrid; USD 17,000 - 21,000; Full time

Job summary

The Restaurant Store is seeking a Front End Associate to support cashier duties, assist customers at the front of the store, and serve as the first point of contact for in-store and phone inquiries. This role emphasizes friendly service, accurate transactions, and helping customers with returns, memberships, and questions.

8-hour shifts between 7:00 AM and 7:00 PM, with opportunities to collaborate with branch leadership to meet sales and inventory goals and keep the front-end area organized and

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals

Job description

The Restaurant Store is seeking a Front End Associate to support cashier duties, assist customers at the front of the store, and serve as the first point of contact for in-store and phone inquiries. This role emphasizes friendly service, accurate transactions, and helping customers with returns, memberships, and questions.

8-hour shifts between 7:00 AM and 7:00 PM, with opportunities to collaborate with branch leadership to meet sales and inventory goals and keep the front-end area organized and