Front End Associate, 7:30am – 6:00pm Tues-Thurs

The Restaurant Store; Bensalem Township (Bucks County); On-site; USD 30,000 - 40,000; Full time

Job summary

The Restaurant Store in Bensalem Township is seeking a Front End Associate to provide exceptional service to customers in a retail environment. Responsibilities include maintaining checkout efficiency, assisting customers with transactions, handling returns, and ensuring a clean and organized front-end area. Ideal candidates will have strong customer service skills and be able to work collaboratively with the store team to support operational goals. This position offers a dynamic work environment with a strong focus on customer satisfaction.

Qualifications

• Strong customer service skills.
• Ability to handle cash and process transactions accurately.
• Effective communication skills for assisting customers.

Responsibilities

• Deliver friendly and efficient front-end customer service.
• Assist customers with accurate register transactions.
• Process customer returns and restock items appropriately.
• Ensure cleanliness and organization of checkout lanes.

Job description

Job Summary

The Front End Associate with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Front End Associate supports key operational goals by efficiently handling cashier duties, assisting customers at the front of the store, and serving as the first point of contact for in-store and phone inquiries. This role ensures smooth checkout operations, accurate transactions, organized front-end areas, and effective support with returns, memberships, and customer questions. Through strong customer service strategies and collaboration with branch leadership, the Front End Associate helps advance the goals of our sales, order fulfillment, merchandising and inventory teams.

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals