Part-Time Guest Services Representative

Hospitality America; Rogers (AR); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wage

Top-notch training and growth

Nationwide employee rates

Employee discounts

Job summary

Hotel Avail, A Tapestry Collection By Hilton in Rogers, Arkansas, seeks a friendly Guest Services Representative to check guests in/out, handle requests with empathy, and update reservations. The role is part-time and offers a dynamic team environment with a strong emphasis on guest satisfaction and smooth front desk operations.

The successful candidate will have customer service experience, solid communication skills, and the ability to work weekends.

Qualifications

• Preferred 1 year of customer service experience.
• Must have a minimum of 1 year in hotel experience or a related degree.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.
• Ability to work weekends, particularly Sundays preferred.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Skills

Customer service

Verbal communication

Written communication

Weekend availability

Education

1 year hotel experience or related degree

Job description

Hotel Avail, A Tapestry Collection By Hilton, Rogers Arkansas is seeking an energetic, outgoing, customer service pro to fill our part-time Guest Services Representative position.

As a Guest Services Representative, you'll be able to showcase your customer service skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.

ABOUT US:

At Hospitality America, winner of Top Workplaces USA for three years in a row, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values.

• PASSIONATE - Passionate with the spirit to serve.
• EXCELLENCE - Committed to excellence that inspires results.
• ADAPTABLE - Adjust, adapt, and overcome.
• COMMUNITY - Creators of a collaborative community invested in growth.
• HUMBLE - Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

What You'll Do

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Education And Experience

• Preferred 1 year of customer service experience.
• Must have a minimum of 1 year in hotel experience or a related degree.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.
• Ability to work weekends, particularly Sundays preferred.

PHYSICAL DEMANDS:

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization's physical premises.

TRAVEL

Less than 5%

WHY Hotel Avail, A Tapestry Collection By Hilton, Rogers Arkansas

• Competitive Wage: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We'll make sure you have what you need to excel in your career!
• Nationwide hotel employee rates at select properties.
• Medical, Dental, and Vision coverage for full-time employees.
• Paid vacation time.
• 401k Retirement Plan for full time employees.

AFFIRMATIVE ACTION/EEO STATEMENT:

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION:

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.