Guest Experience Champion

Target; Plantation (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Benefits eligibility

ADA accommodations

Job summary

Target is seeking a Guest Advocate in Florida to welcome guests, handle transactions and assist with loyalty programs. You’ll engage with guests, promote store services, and ensure a quick, accurate checkout while maintaining a clean work area.

You’ll learn products, policies, and digital tools to enhance the guest experience and drive loyalty adoption. The role emphasizes teamwork, adaptability, and an ability to work flexible hours, including nights and weekends, in a fast-paced store

Qualifications

• Excellent guest interaction and communication.
• Ability to work in a fast-paced environment and adapt to varying schedules.
• Willing to educate guests about products, services and loyalty programs.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Make the guest aware of current promos, store activities and events.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Understand and show guests how to use the features and offerings within the Target App including Wallet.
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pickup (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs

Skills

Guest interaction

Communication

Problem solving

Adaptability

Product & services education

Promoting benefits

Attention to detail

Teamwork

Multitasking

Technology devices

Education

No degree required

Tools

Handheld scanners

Target App

Job description

Target is seeking a Guest Advocate in Florida to welcome guests, handle transactions and assist with loyalty programs. You’ll engage with guests, promote store services, and ensure a quick, accurate checkout while maintaining a clean work area.

You’ll learn products, policies, and digital tools to enhance the guest experience and drive loyalty adoption. The role emphasizes teamwork, adaptability, and an ability to work flexible hours, including nights and weekends, in a fast-paced store