Guest Experience & Center Operations Manager

Lucky Strike Entertainment; Cary (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading entertainment venue in Cary, North Carolina is seeking a Restaurant / Entertainment Manager who oversees daily operations and ensures exceptional guest satisfaction. This role requires managing a team, problem-solving in real-time, and enhancing the center's Food & Beverage program. The ideal candidate should have over 2 years of management experience, a Bachelor's degree, and strong customer service skills. Flexibility for varying shifts is crucial.

Qualifications

• 2+ Years of Management Experience in kitchen, bar, restaurant, and food service operations.
• Strong Team Player with exceptional people development skills.
• Familiarity with POS register systems.

Responsibilities

• Coordinate multiple team members and problem-solve in real-time.
• Ensure exceptional guest satisfaction and develop hourly staff.
• Recruit, hire, train, and manage a team of hourly center staff.
• Oversee and expand the center’s Food & Beverage program.

Skills

Management Experience

Customer Service

Team Player

People Development

Knowledge of POS Systems

Education

Bachelor’s Degree

Job description

A leading entertainment venue in Cary, North Carolina is seeking a Restaurant / Entertainment Manager who oversees daily operations and ensures exceptional guest satisfaction. This role requires managing a team, problem-solving in real-time, and enhancing the center's Food & Beverage program. The ideal candidate should have over 2 years of management experience, a Bachelor's degree, and strong customer service skills. Flexibility for varying shifts is crucial.