Guest Experience Cashier & Service Champion

Seminole Hard Rock Support Services; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock Support Services is seeking a customer-focused hospitality professional to join our team in Cincinnati. The role emphasizes guest service, accurate order handling, and maintaining a clean, inviting restaurant environment.

You will be responsible for knowledge of menu offerings, allergen information, wine lists, and promoting property amenities while delivering Amplified Service with a warm, professional demeanor.

Qualifications

• Previous work experience in service for at least 1 year.

Responsibilities

• Be familiar with menu items, ingredients and allergens, and wine list to assist guests.
• Ensure restaurant is clean and in order at all times.
• Maintain stocked cashier stand and payment forms.
• Process guest transactions per POS and cash handling procedures.
• Answer restaurant phone and take orders as needed.
• Maintain positive, professional communication with staff.
• Provide recognition to colleagues and managers.
• Ensure a healthy and safe work environment for guests and staff.
• Be knowledgeable about property facilities, hours, events and amenities to assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property.
• Resolve guest complaints using property procedures.
• Create a positive environment enabling staff to maximize potential.
• Listen to feedback to improve performance.
• Work as a team to deliver Amplified Service.
• Always greet guests warmly.
• Understand and practice Hard Rock values and culture.
• Offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Perform additional duties as requested by managers.
• Communicate with supervisors to complete duties to standard.
• Maintain confidentiality of guest, employee, and company information.

Skills

Customer service

1 year experience

Job description

Seminole Hard Rock Support Services is seeking a customer-focused hospitality professional to join our team in Cincinnati. The role emphasizes guest service, accurate order handling, and maintaining a clean, inviting restaurant environment.

You will be responsible for knowledge of menu offerings, allergen information, wine lists, and promoting property amenities while delivering Amplified Service with a warm, professional demeanor.