Guest Experience Captain

Ontario Trillium Foundation; Billings (MT); On-site; USD 27,000 - 38,000; Full time

Job summary

Rocky Mountain Hospitality in Billings, MT, seeks a Host who will protect and evolve our restaurant culture by upholding customer standards and guiding guests through a flawless experience from arrival to departure.

You will work with a team to deliver high-quality food and beverage, engage with the community, and manage reservations while providing a warm, guest-centric service environment. Training will be provided for those new to the hospitality industry.

Qualifications

• Leadership and team coordination skills.
• Strong guest-service mindset and communication with guests.
• Willingness to learn all aspects of the role and industry.

Responsibilities

• Deliver exceptional guest experiences with high quality food and beverage.
• Create community relationships through genuine engagement and guest care.
• Follow steps to fulfill Rocky Mountain Hospitality promises.
• Answer phones and coordinate reservations and information delivery including to-go orders.
• Greet guests on arrival and coordinate dining experiences promptly.
• Collaborate with the service team to ensure guests are cared for from start to finish.

Skills

Leadership

Guest service

Job description

Rocky Mountain Hospitality in Billings, MT, seeks a Host who will protect and evolve our restaurant culture by upholding customer standards and guiding guests through a flawless experience from arrival to departure.

You will work with a team to deliver high-quality food and beverage, engage with the community, and manage reservations while providing a warm, guest-centric service environment. Training will be provided for those new to the hospitality industry.