Host

Ontario Trillium Foundation; Billings (MT); On-site; USD 27,000 - 38,000; Full time

Job summary

Rocky Mountain Hospitality in Billings, MT, seeks a Host who will protect and evolve our restaurant culture by upholding customer standards and guiding guests through a flawless experience from arrival to departure.

You will work with a team to deliver high-quality food and beverage, engage with the community, and manage reservations while providing a warm, guest-centric service environment. Training will be provided for those new to the hospitality industry.

Qualifications

• Leadership and team coordination skills.
• Strong guest-service mindset and communication with guests.
• Willingness to learn all aspects of the role and industry.

Responsibilities

• Deliver exceptional guest experiences with high quality food and beverage.
• Create community relationships through genuine engagement and guest care.
• Follow steps to fulfill Rocky Mountain Hospitality promises.
• Answer phones and coordinate reservations and information delivery including to-go orders.
• Greet guests on arrival and coordinate dining experiences promptly.
• Collaborate with the service team to ensure guests are cared for from start to finish.

Skills

Leadership

Guest service

Job description

The Host has an important role of protecting, maintaining and evolving the restaurants' culture through adhering, teaching and preserving the integrity of our customer standards. Food and beverage are at the heart of the definition of our culture and business. The Host contributes to the success of the restaurant by controlling the flow of Guests within the restaurant. The Host’s responsibility is to create a positive first and last professional image for our Guests and to support all team members.

What are we looking for?

• A leader with the ability to organize, coordinate, and deliver exceptional experiences while captaining the ship.
• A genuine and sincere approach to taking care of people through customized, exceptional experiences.
• A tremendous ability to communicate with fellow team members, supervisors, and especially – The guest!
• A can-do, problem solving and fun-loving attitude.
• Experience is great, but we will teach you everything you need to know if you are new to our exciting and rewarding industry.

In your role, you will be:

• Working side by side with a team delivering exceptional experiences with high quality food and beverage.
• Creating a relationship with the community through genuine engagement and guest care.
• Following a series of steps to deliver on our promise of Rocky Mountain Hospitality.
• Answering the phones and coordinating reservations and/or information delivery as well as to-go orders.
• Greeting guests upon arrival and coordinating their dining experience in a timely manner.
• Working with the service team to ensure that the guest is taken care of from start to finish.

Additional tasks

• Roll Silverware
• Cleaning bathrooms
• Cleaning menus
• Cleaning windows
• Stock candy and to go station
• Maintain patio
• Stock stations
• Sweep floors
• Bissel mats
• Set the sections up for the night - floor chart
• Take and set up reservations
• Straighten up dining room, bar and private room
• Side work sheet
• Sizzle card
• Fish board (if applicable)
• Sandwich board (if applicable)

We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.