Guest Experience Call Center Associate

Charles Penzone, Inc.; Dublin (OH); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

$10–$20 Salon + Spa services

40% off Salon + Spa products

Job summary

Charles Penzone, Inc. is seeking a Guest Expert for their Guest Experience Call Center located in Dublin, OH. The role involves answering phone calls, booking appointments, and directing guests appropriately. Candidates must have strong customer service skills and be able to work under pressure.

Flexible scheduling is preferred including evenings and weekends. The position offers perks such as discounted salon services and products. Ideal candidates will have previous experience in customer service and great communication skills.

Qualifications

• Self-motivated and detail-oriented.
• Excellent verbal and written communication skills.
• Ability to troubleshoot issues and work under pressure.
• Previous customer service experience preferred.

Responsibilities

• Answer phone calls for salon locations and manage appointments.
• Direct guests to appropriate departments.
• Handle customer complaints professionally.
• Familiarize with salon services to assist guests.

Skills

Customer service skills

Organizational skills

Communication skills

Multitasking

Basic math skills

Job description

Charles Penzone, Inc. is seeking a Guest Expert for their Guest Experience Call Center located in Dublin, OH. The role involves answering phone calls, booking appointments, and directing guests appropriately. Candidates must have strong customer service skills and be able to work under pressure.

Flexible scheduling is preferred including evenings and weekends. The position offers perks such as discounted salon services and products. Ideal candidates will have previous experience in customer service and great communication skills.