Guest Experience Agent - Flexible Schedule

Shaner Hotels; Dublin (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Shaner Hotels is looking for a customer service-focused individual in Dublin, Ohio, to join our team. The role involves check-in/check-out of hotel guests, processing payments, and providing essential guest services. Ideal candidates have at least one year of customer service experience, and previous hotel experience is preferred. Communication skills and knowledge of local attractions will be beneficial.

Our flexible scheduling accommodates weekends and holidays, ensuring we meet all guest needs effectively.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check‑in/check‑out of hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Handle guest complaints ensuring guest satisfaction.

Skills

Customer service experience

Bilingual English/Spanish

Computer experience

Education

High school diploma or equivalent

Job description

Shaner Hotels is looking for a customer service-focused individual in Dublin, Ohio, to join our team. The role involves check-in/check-out of hotel guests, processing payments, and providing essential guest services. Ideal candidates have at least one year of customer service experience, and previous hotel experience is preferred. Communication skills and knowledge of local attractions will be beneficial.

Our flexible scheduling accommodates weekends and holidays, ensuring we meet all guest needs effectively.